Terms of service

Preamble

Allure Professional and its affiliates provide access to the domain www.allureprofessional.co.za and operates through it, an online e-commerce website, specialising in lash lift, eyelash extensions and microblading supplies.

Although the website www.allureprofessional.co.za operates 24 hours; the office hours held by Allure Professional are 09:00 to 16:00 SAST from Tuesday to Thursday, and 09:00 to 15:00 SAST on Friday. Closed Mondays, weekends and South African public holidays.

The online terms and conditions are a contract between Allure Professional and The Customer;
by using www.allureprofessional.co.za, you signify your agreement bound by the conditions set out on this page.

These terms and conditions do not affect any statutory rights or consumer laws that cannot be altered by contract.

Disclaimer and Limitation of Liability

Allure Professional  will do our utmost to ensure that there is availability of the website; however we can make no representations or warranties, implied or otherwise, that the content and technology available from this website are free from errors or omissions and that the service will be uninterrupted and error free.

Access to www.allureprofessional.co.za may occasionally be suspended or restricted to allow for repairs, maintenance, and/or the introduction of new facilities or services. Allure Professional will attempt to limit the frequency and duration of any such suspension or restriction.

All information contained in this website is based on data supplied by service providers, suppliers and manufacturers; and is in good faith, deemed to be correct at time of publishing. No warranty is expressed or implied regarding the accuracy of this information, merchant-ability or sustainability of these products.

Allure Professional  is not liable for the acts or omission of any third parties that arise from the use and operation of www.allureprofessional.co.za

Neither Allure Professional nor any of its affiliates shall be liable for any damages, losses or liability arising from the inability to or misuse of the products and services.

Allure Professional is not liable for any indirect and incidental damages, including any loss of profits that may arise from a consequence of interacting on www.allureprofessional.co.za.

All content on www.allureprofessional.co.za, including but not limited to; software, databases, text, graphics, icons, information, designs, and agreements are the property of or is provided under licence to Allure Professional. Trademark names and service marks are the property of Allure Professional, its affiliates and agents.

License for Website Access

Allure Professional grants The Customer a limited license to access and make personal use of the website, but not download or modify any portion of it, except with express written consent from Allure Professional.

This license does not include any resale or commercial use of this website or its consents; any collection and use of any product listings, descriptions or pricing, any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

 www.allureprofessional.co.za or any portion thereof may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent from Allure Professional.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, and forms) of Allure Professional and its affiliates without express written consent.

You may not use any meta tags or any other “hidden text” that would utilize Allure Professional or any of its affiliates names or trademarks without express written consent of Allure Professional.

Any unauthorised use will terminate the permissions or license granted by Allure Professional.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.allureprofessional.co.za; as long as the link does not portray Allure Professional and its affiliates products and services in a false, misleading, or otherwise offensive manner. You may not use any logo, other proprietary graphic or trademark as part of the link without express written consent. 

Your Account

If you use www.allureprofessional.co.za, you are responsible for maintaining the confidentiality of your account, password and the restriction of access to your device to prevent unauthorised access to your account.

The Customer agrees to accept responsibility for any and all activities that occur under your account. The Customer should take all necessary steps to ensure that the password is kept confidential and secure. Please inform Allure Professional immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being used, or likely to be used in an unauthorised manner.

The customer must ensure that the details that are provided are correct and complete, and to inform us immediately of any changes to the information provided by The Customer upon registration.

Allure Professional reserves the right to refuse access to the website, terminate accounts, remove or edit content, and to cancel orders at our discretion. Should an order be cancelled by Allure Professional, it will be at no charge to The Customer.

Cookies, Personal information and Privacy Policy

www.allureprofessional.co.za employs the use of cookies in order to ensure login features and shopping cart functionality. Allure Professional does not share personal or business information to third parties unless required to do so by law, to aid in fraud investigations or in order to successfully complete an order by way of courier. Personal Information shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA)

Electronic Communication

When The Customer transacts through the use of enquiry forms, emails, posted comments, or registration through www.allureprofessional.co.za, you consent to receiving communications from Allure Professional electronically and agree that electronic communication be treated as “written”, and satisfies all legal requirements as if “written”. When an order is placed through www.allureprofessional.co.za, you consent to receiving electronic billing information by email. This includes but is not limited to quotes, invoices, credit notes, statements and newsletters.

Registration

In order to purchase products through www.allureprofessional.co.za, you will need to register for an online account. The customer will only be able to transact with the website once you have been approved. In order to register a business, you must be duly authorised to open such an account and represent the business. All registered individuals and businesses are responsible for the safe keeping of their login details and password and must notify Allure Professional immediately of any unauthorised access or usage of your account.

Allure Professional will not be held responsible for any losses you incur as a result of abuse on your account by your staff, representatives or where The Customer failed to keep the login details and passwords secure and confidential.

Pricing and Tax

All prices on www.allureprofessional.co.za are displayed in South African Rand (ZAR). 

Prices are subject to change without notice.

Allure Professional reserves the right to correct any pricing errors.

Ordering

Once you check out of your shopping cart and have received an automated invoice, you will have placed an order with Allure Professional. All orders are subject to stock availability and the verification of your account approval. In the event that there is insufficient stock to complete your order, Allure Professional will be in contact with The Customer to discuss further options or cancel the portion thereof which cannot be fulfilled. Any monies paid towards an unfulfilled order will be held by Allure Professional in the form of a store credit on The Customer account.

Payment Options Accepted

On checkout, you will be presented with different payment options.
Credit Card – All Major Cards Accepted
Bank Transfer – Payment via EFT, ATM Transfer or Bank Deposit
Shipments of payments made by Bank Transfer will only been shipped once Allure Professional has received the appropriate confirmation of payment. In some cases, orders may only be shipped once the amount due has been fully cleared into the bank account of Allure Professional.

Credit Card Acquiring

All credit card transactions on www.allureprofessional.co.za will be acquired via PayFast (PTY) LTD. PayFast (PTY) LTD is a payments processing service for South Africans and South African websites. No credit card or cheque card information is held by Allure Professional, as such manual card transactions cannot be carried out by Allure Professional.

Delivery

All orders placed through www.allureprofessional.co.za and paid for are processed by Allure Professional within one working day (see operational hours). Allure Professional makes use of Fastway Couriers for the fulfillment of deliveries, and will in all instances make use of these couriers for deliveries on goods ordered. Whilst Allure Professional attempts to ensure the timeous delivery of all parcels, deliveries may be impacted by events beyond the control of both Allure Professional and the selected courier service provider.

Special Orders

Certain items can be made available by the way of special order. All specials orders will be priced on an estimate value, according to current exchange rate. These items require no less than a 50% non-refundable deposit. These orders will be fulfilled when the stock is received by Allure Professional and the remainder of the value of the product is paid in full. An estimated time frame will be given for the fulfillment of these types of orders and The Customer will be informed of progress as the stock is ordered, shipped, landed locally and received by Allure Professional.

Special Events – Pricing, Promotions and Limited Offers

From time to time specials and promotions may appear on www.allureprofessional.co.za, these offers will be subject to separate terms and conditions which you agree to be bound to and will form part of these online terms and conditions. In the event of a conflict between the terms and conditions, the product or service specific Terms and Conditions will apply.

Product Warranty

Materially defective items must be returned within seven working days of delivery confirmation. These items will be replaced for the same item or refunded in the form of a store credit at The Customers discretion. 

Governing Law and Dispute Resolution

These online Terms and Conditions are governed by the Laws of South Africa and exclusive jurisdiction of the High Court of Johannesburg, South Africa. In the event of a dispute between The Customer and Allure Professional that cannot be resolved by negotiation directly between the parties, the dispute will be referred to mediation in Johannesburg only under AFSA rules. The language of mediation will be English. Allure Professional chooses as its domicilium citandi et executandi for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents of communication of whatsoever nature as: 13 Sloane Street, Epsom Downs Office Park, York House, Bryanston, 2191, Johannesburg, South Africa.

Changes to these Terms and Conditions

Allure Professional reserves the right at our own discretion, to reasonably change this agreement or any part thereof at any time without prior notice. If you do not wish to be bound to the amended contract, you must no longer use the website, www.allureprofessional.co.za. Any continued use thereafter constitutes your agreement to all such changed Terms and Conditions.

Severability

If for any reason any provisions of these Terms and Conditions are deemed unenforceable or invalid, the remainder will continue to apply. Any unenforceable or invalid terms shall be to the extent possible, by the adjudication authority, be amended to reflect the original intent as reflected in the original provision. Should any invalid provision be severed, it will not affect the remainder of the agreement if it does not change its purpose.